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FAQ

FAQ Accordion
HOW DO I PLACE AN ORDER?
To place an order on vapecave.ca, browse our selection, add items to your cart, and proceed to checkout...
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Typically, yes, you will need to create an account in order to place an order on the Vape Cave website. This is a common practice for many e-commerce websites as it allows for a smoother checkout process and also allows you to track your order and view your order history. However, some websites may offer a guest checkout option where you can place an order without creating an account, but it is best to check with Vape Cave to see if this is an option.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
If you have any queries related to Vape Cave, you can contact their customer support team for assistance. Here are the ways you can get in touch with them:
  • 1. Email: You can send an email to Vape Cave's customer support team at support@vapecave.ca. They typically respond to emails within 24-48 hours.
  • 2. Phone: You can call their customer support team at 1-888-551-1612. Their phone lines are open from Monday to Friday, 9:00 am to 5:00 pm EST.
  • 3. Live Chat: You can also use the live chat feature on the Vape Cave website to chat with a customer support representative in real-time. Simply click on the "Live Chat" button on the bottom right corner of the screen.
Regardless of which method you choose, Vape Cave's customer support team will be happy to assist you with any queries you may have.
HOW CAN I CANCEL OR CHANGE MY ORDER?
To cancel or change an order on vapecave.ca, you can contact their customer support team as soon as possible. You can reach them by emailing support@vapecave.ca or by using their contact form on their website. When you contact the customer support team, make sure to provide them with your order number and the details of the changes you would like to make. If your order has not yet been shipped, they may be able to cancel or modify your order according to your request. However, if your order has already been shipped, it may not be possible to cancel or modify it. In this case, you can either refuse the delivery when it arrives or return the package once you receive it according to the company's return policy.
HOW DO I TRACK MY ORDER?
To track your order from Vape Cave, please follow these steps:
  • 1. Go to the Vape Cave website: https://vapecave.ca/
  • 2. Click on the "My Account" link at the top of the page and enter your login credentials.
  • 3. Once you are logged in, click on the "Orders" tab to view your order history.
  • 4. Find the order you want to track and click the "View" button next to it.
  • 5. You will see the current status of your order and a tracking number (if applicable).
  • 6. Click on the tracking number to view the shipping information and the delivery status of your order.
Alternatively, you can track your order by visiting the carrier's website and entering the tracking number provided to you in the shipping confirmation email. Vape Cave uses several carriers, so the carrier and tracking information may vary depending on the shipping method you selected during checkout. If you have any further questions about tracking your order, you can contact Vape Cave's customer support team for assistance.
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